Slice can also easily send text message promotion text promotions at scale to help customers take advantage of pizza deals. Automated texts trigger to alert customers about delays, and Slice’s support agents use two-way texting to troubleshoot any issues that arise for restaurants, customers, and drivers. With Twilio Programmable Messaging, Slice reaches customers directly with one-to-one communication. Slice chose Twilio Programmable Voice to build a channel for customers to click-to-call in orders on its website and app, and Twilio Programmable Messaging and SendGrid Email API to immediately notify customers with order confirmations via text and email. “Before Twilio, we were the customer support machine. Slice needed to automate its order confirmation at scale, Boban Ljubinoski, Sr. When Slice first launched, its customer support team manually called in every order to pizza shops. Once customers place an order through Slice, the platform must dispatch timely order confirmations to keep them up to speed. We give them the digital tools they need to get business they would potentially miss out on without online ordering."
“They're in business for themselves, but not by themselves. “You can think of us as a reverse franchise for pizza shops,” said Cara, Slice’s Director of Content Marketing. The platform makes online ordering simple and engaging for end-customers, ultimately driving revenue for its partners so they can compete with large enterprises. Through its accessible marketplace, Slice links millions of consumers to nearby shops. This is why the pizza marketplace app provides more than 16,000 independent pizzerias with the digital tools they need to thrive in their communities. Slice believes that anyone should be able to turn their passion into a profitable business-regardless of resources. Witnessing this conundrum first hand among family pizza shops in New York City, Slice was born. When customers have the option to order a pizza in just a few clicks, convenience often outweighs tradition. Often, they don’t have the same resources as large chains like Domino’s, where 75% of orders are made online. Part of the charm, but not always great for business-many local pizzerias still take orders with a landline and paper. With traditional recipes hand-made with care, pizza just tastes better from your mom and pop shop. With Twilio and Twilio Segment, Slice is now able to transform its customer journeys, scale a secure transactional support experience, encourage customers to reorder from their favorite pizza shops, and drive increased order volume
Sanger bought a vacant gas station on Salter Street in 2016, and built the business to include a small convenience store and laudromat before expanding to include take-out pizza, too.Slice streamlines its customers’ journeys with a host of Twilio APIs and Twilio Segment to encourage repeat purchases on its website and app. Here, he met his wife, who was also an international student and now works as a dental hygienist. Sanger came to Canada as an international student from New Delhi in India with a plan to study business. "What else you want as an owner, or as a person, or as a human, to see a smile on someone's face because of you, or because of your donating ?" 'They want to bless each other' "Somebody comes and they take the sticky note … they can choose which blessing they need," Sanger said. When somebody comes in who needs something to eat, they can grab a sticky note from the wall and redeem it, either for a slice of pizza or anything else in the store.Īlready, the wall has filled up with notes carrying sweet messages of support: "May you find some magic in today," "You are light and happiness," and "Have a very pepperoni day."
Sanger calls the notes "blessings," and he said people can choose whichever one they need.